Since its inception, i3 implemented many specialized solutions addressing specific niche customers’ requirements. In some cases, we built a complete unique product, in other cases we provided specialized add-ons or enhancements with a host of integration and unification tools. Examples of our development and integration projects include
Design and development of “Trends Business Center” with complete CRM platform, integrated with Social media, Telephony, SMS, VMS, Tasks, call recording and electronic business card, among other functionalities.
Design of specialized platforms to enable environment monitoring for sensitive applications like biomedical and food supplies, and IT infrastructure.
Development of a full standalone Call Recording Solution (and other specialized software packages). and integrate them with NEC’s unified communication systems.
Integration with many API-enabled hardware and software for improved industrial performance like automating tasks, enhanced reporting, sending alarms and notifications. The system is used with specialized machinery, data loggers, or any 3rd party software or system.
Since 2014, we built Trends Business Center (TBC) as a comprehensive communication and customer-care platform. The platform aims at improving customer reach, communication and marketing campaigns.
Cloud based Trends is also available as an option, with five customizable modules geared at rendering the best reach and service to present customers, and reaching out to make new ones. These modules include:
The system is easily integrated with major social media platforms (Facebook®, WhatsApp®, Instagram®…etc.) to open up all communication channels with the clients. Moreover, the system is accessible from anywhere using computer, or – simply – any smart device (like smart phones and tablets)
